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AMAZON MANAGED SERVICES

AMAZON
ACCOUNT SET-UP

For a new seller, or a brand launching on the Amazon marketplace for the first time, the task of properly setting up and managing an account can be daunting. Navigating Amazon's various systems and requirements can often lead to missteps and delayed launches. At geekspeak Commerce, we work within Amazon every day and know the ins and outs of this vast and versatile marketplace. With our Amazon Managed Services, we offer comprehensive setup support that includes account onboarding assistance, Brand Registry support, product data upload, competitor research and more – all designed to help you start selling as quickly and efficiently as possible.

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Our Amazon Managed Services Include:

AMAZON BRAND REGISTRY ASSISTANCE

In order to advertise on Amazon or to create enhanced content like A+ pages and storefronts, sellers need to complete Brand Registry. Our team can assist you in this process, securing the right documents required to file an application, submitting that application on your behalf, and reviewing reasons for previous rejections if needed.

ACCOUNT AND PRODUCT ONBOARDING

With our Amazon Managed Services, we offer end-to-end account setup support and management, which includes account help and product onboarding to get your brand and products listed on Amazon quickly and efficiently – so that you can start selling as soon as possible. We'll help you create your Amazon account and upload your product information for you.

ACCOUNT AND PRODUCT PERFORMANCE MONITORING

We will monitor your Amazon account's performance for metrics including order defect rate, customer service response time, policy compliance, deactivations/suspensions and more, opening and managing support cases as required. We'll also track your products' sales performance and conduct category research to see how your competitors stack up.

PAY-PER-CLICK ADVERTISING MANAGEMENT

Through our Amazon Managed Services, we also handle the setup, monitoring and regular optimization of pay-per-click advertising campaigns across the Amazon marketplace. This includes monthly reporting against determined KPIs to ensure healthy campaigns.

CUSTOMER SERVICE SUPPORT

Keeping up with customer service can be tedious, especially as sales rise. Our team can handle customer service support and follow-ups for you, responding to customer issues and product inquiries within 24 hours in order to meet Amazon requirements. We can also set up post-purchase email sequences for you, keeping the relationship with your customers strong.

FULL-SERVICE
ACCOUNT MANAGEMENT
Once your Amazon account is properly set up and your products are listed, our team manages the continual monitoring and optimization of your account. This includes regular performance monitoring against important metrics and KPIs, policy compliance, support case management, and payment reconciliation. We also handle your Amazon pay-per-click advertising campaigns, customer service follow-ups and A/B testing to assess customer interaction and conversions. Through our Amazon Managed Services, our team helps you scale your online business while developing a strong customer experience with the goal of boosting sales on the marketplace. We do the heavy lifting so you don't have to.

Looking for full-service Amazon account management? See how our team can help.

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AMAZON
ACCOUNT HEALTH MONITORING
Maintaining a healthy seller or vendor account on Amazon is critical to a company's success in the marketplace. Violations, deactivations and suspensions can directly affect revenue. With our Amazon account management services, our team of Amazon experts monitors account health and performance metrics including feedback and returns, chargebacks, shipping performance, customer service response time and other policy compliance to ensure your account stays active and your sales keep coming in.
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